Privacy Policy
Effective Date: 1.7.2025
1. Introduction Heart of Transformation we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, book an appointment, or receive therapy services.
2. Information We Collect We may collect the following types of information:
Personal Information: Name, contact details (email, phone number), date of birth, and emergency contact information.
Health Information: Medical history, mental health concerns, and treatment records as necessary for therapy.
Billing Information: Payment details, insurance information, and billing address.
Technical Data: IP address, browser type, and cookies when you use our website.
3. How We Use Your Information We use your information for the following purposes:
To provide therapy services and maintain accurate records.
To schedule appointments and send reminders.
To process payments and insurance claims.
To comply with legal and ethical obligations.
To improve our services and website functionality.
4. Confidentiality and Security We are bound by confidentiality laws and professional ethics. Your information is stored securely, and we implement industry-standard measures to protect it from unauthorized access or disclosure.
5. Sharing of Information We do not sell or rent your information. We may share information only in the following circumstances:
With your written consent.
If required by law (e.g., court orders, reporting abuse, or threats of harm).
With third-party service providers (e.g., billing processors) who assist us in operating our practice.
6. Your Rights You have the right to:
Access and request a copy of your records.
Request corrections to inaccurate information.
Withdraw consent for certain uses of your data.
File a complaint if you believe your privacy rights have been violated.
7. Retention of Information We retain your records for the period required by applicable laws and professional guidelines. After this period, your data is securely deleted.
8. Changes to This Policy We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated effective date.
9. Contact Us If you have any questions or concerns about this Privacy Policy, please contact us at:
Heart of Transformation Ltd
hello@transformyourlife.co.uk
07793 926 888
36 The Mount. Reading. RG1 5HL
Registered company number: 16554130
By using our services, you agree to the terms of this Privacy Policy.